OUR POLICIES
Payment Details
- Wines may be ordered via phone: 01666 846191 or email: shop@tetburywines.co.uk .
- Payment is immediately due upon placing an order.
- We accept all major credit cards including American Express, VISA, and MasterCard.
- If you prefer to pay by cheque (made payable to Tetbury Wines) - details can be arranged when you place your order.
- BACS: Tetbury Wines, 20-68-15, 13370992
- Minimum order per delivery is 12 bottles of wine.
- All prices listed include VAT and local delivery.
- See our Delivery Policy.
- See our Terms and Conditions for full details.
Delivery Policy
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For local delivery within 30 miles of Tetbury then Tetbury Wines will deliver your wines (minimum 12 bottles of any mix) straight to your doorstep, within two days at a time to suit you at no extra charge.
While we make every effort to deliver our orders on time, our delivery dates are estimates only and not guarantees. If your delivery is taking longer than estimated, please contact us.
Please check your order carefully for missing or damaged items. If you sign for your order without inspecting the goods, it will be assumed that they have been received in good condition. Please keep your delivery note and all packaging until you are satisfied with your order. Please notify us immediately if there are any damaged or missing items.
If you are unable to receive delivery, and do not rearrange delivery within the requisite time suggested by our delivery service, you will be charged for any further delivery attempts.
Gift packaging and gift vouchers cannot be sent outside the UK.
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Where we deliver and delivery fee
We deliver across England, Scotland and Wales. The delivery charge will be determined by Post Code and weight which will be advised at time of order. Unfortunately, at this time we cannot deliver to Northern Ireland, the Republic of Ireland, the Isle of Man, the Isle of Wight, the Channel Islands or the Scilly Isles.
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Order to delivery
Order processing and delivery of your wines takes on average approximately three working days. In the rare event that delivery will take longer than five working days, we will contact you to let you know.
Delivery times are Tuesday to Saturday, 10.00am to 5.00pm. If you are going to be out, you can arrange for your order to be delivered to an alternative address, such as a place of work. Alternatively, you can arrange for your wines to be delivered to a neighbour. Finally, if none of the above are possible, you can provide instructions to leave the wine in a safe place. This is at your own risk.
If you happen to be out when the driver attempts to deliver your wines, a card will be left for you to arrange a more convenient delivery time.
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Delivery packaging
All wines are placed in an air bag which offer the highest level of protection and in turn are placed into sturdy cardboard boxes to ensure your delivery arrives as it left our warehouse.
- See our Terms and Conditions below for full details.
Terms and Conditions
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These Terms and Conditions apply if you want to purchase products from us or use our website and should be read alongside, and are in addition to, our Privacy Policy and our Cookie Policy.
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Business Name and Contact Details
Tetbury Wines Limited is a company incorporated in England and Wales (Registration number 012469819), whose Registered Office is McGills, Oakley House, Tetbury Road, Cirencester GL7 1USe VAT number is GB 343 7507 00. Our telephone + 44 (0) 1666 846191. Additional contact details can be found under the 'Contact Us' tab.
References to "Tetbury Wines", "Tetbury", "we", "our", or "us" throughout this website mean Tetbury Wines Limited.
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Copyright
This website is subject to the copyright ownership of Tetbury Wines Limited and may not be reproduced in any format and in any circumstances without our prior written consent. However, users may download the contents of these pages and store a copy on a temporary basis or reproduce the pages for the sole purpose of understanding our Terms and Conditions.
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Cookies
We use cookies on our website. To learn more about cookies, how we use them on our site and how to change your cookie settings please view our Cookie Policy. By continuing to use this site without changing your settings, you consent to our use of cookies in accordance with our cookie policy.
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Terms of Use
Please read these Terms and Conditions carefully. By using this website, or purchasing from us online, you agree that you have read, understood and accept these Terms and Conditions (as we may amend them from time to time). If you do not agree to be bound by the Terms and Conditions of this website, you may not use this site nor place an order with us.
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Terms of Sale
Creating a Contract to Purchase
A contract to purchase is only created when we ship your goods to you. You will receive confirmation of your shipment, and therefore of your contract, at that point in time. Placing an order on our website or receiving communications about that order from us do not create a contract to purchase with us. If we do not accept your order, you will receive a phone call or email from us. You will also have rights to cancel your order before and after a contract to purchase is formed in accordance with our Cancellation Policy.
There are a variety of reasons why we may not accept your order. These may include: the product is no longer in stock; we cannot verify your payment method and obtain authorization; we cannot verify that you are at least 18 years of age or older; we have identified a pricing error or material description error for the product; or we have restrictions on available quantities and want to limit the size of your order.
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Prices
Our prices are quoted in GBP and include UK duty and VAT unless otherwise expressly noted. The price quoted will be per bottle or per case, as indicated. That price does not include delivery, for which several options are available and at different prices. Please see our section titled "Delivery".
While we always endeavour to be accurate, errors sometimes occur, and we reserve the right not to fulfil orders that are priced incorrectly or for which there are limitations in quantity. See the section titled "Creation of Contract to Purchase".
Pricing on our website applies only to online orders and according to the terms stipulated. These may differ from the pricing and from the terms stipulated for our other sales channels.
We reserve the right to withdraw offers, including special promotions, and to alter pricing at any time without notice.
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Substitutions
We may substitute your order with wine from another vintage or wine with similar tasting notes that is of equal or greater value. If we do, and you are not happy with our selection, you may return it in accordance with our section titled "Substitutions, Spoilage, Cancellations and Refunds".
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Delivery
Our minimum order is any mix of 12 bottles (75cl or equivalent). We deliver throughout mainland UK to physical addresses. We cannot accept deliveries to post office boxes. If you are interested in a delivery to another part of the UK, another EU country or to a different part of the world, please contact us for a custom quotation. Full details of our current delivery services including charges, options, and estimated delivery times will be provided to you at checkout. If you would like this information beforehand, please contact us.
While we make every effort to deliver our orders on time, our delivery dates and the times noted at checkout and in our emails are estimates only and not guarantees. If your delivery is taking longer than estimated, please contact us.
Delivery times and prices vary according to your selection and options will be provided to you at the time of checkout. We reserve the right to restrict deliveries or to withdraw delivery services in exceptional circumstances.
Please check your order carefully for missing or damaged items. If you sign for your order without inspecting the goods, it will be assumed that they have been received in good condition. Please keep your delivery note and all packaging until you are satisfied with your order. Please notify us immediately if there are any damaged or missing items.
If you are unable to receive delivery, and do not rearrange delivery within the requisite time suggested by our delivery service, you will be charged for any further delivery attempts.
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Substitutions, Spoilage, Cancellations and Refunds
If we have substituted another vintage or a wine of similar tasting notes and price for that which you ordered, and you are not happy with the substitution, please contact us within 14 days of delivery of your order, and we will arrange to pick up the wine (free of charge) and refund your money.
You may cancel some or all of your order within 14 calendar days of delivery of your order to you. You can either return the goods to us within the next 14 calendar days of cancellation or we will arrange to collect them from you (but the cost of our collection will be borne by you). If you cancel your order and the goods are returned to us in accordance with the foregoing, we will, within the next 14 days, reimburse you the applicable sum paid plus an amount towards your initial delivery costs (which is the amount charged by us for our basic delivery service) less any deduction for any improper handling of the goods by you. You must handle the goods to the same extent you would if you were assessing them in our shop - so the seals must not be broken and the labels must not be scratched. Otherwise we will discount from your refund an amount equal to the value by which the goods have been reduced by your handling.
If you wish to cancel your order, please contact us in writing (see the section titled "Contact Us") and provide us with as many details as possible so that we can identify your order.
All refunds will be on the same payment method as originally used.
If you find that any part of your order is corked or otherwise out of condition, and: it is still within the recommended drink date, within 3 months from the original purchase date from us, it has been suitably stored by you, and you have the original bottle and closure, then we will arrange to replace the wine with another bottle of the same type of wine or a wine of similar tasting notes and equivalent value to the original price paid or, if you prefer, we will refund you the original price paid. We may require you to return the bottle to us for inspection at your cost. Please note that old wines (more than 10 years old) and fine wines (greater than 50 GBP/bottle) are sold on an "as seen" basis and cannot be cancelled under this policy after 14 days from the date of delivery.
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Payment
Payment is immediately due upon placing an online order by valid credit or debit card in that person's name. We accept all major credit cards including American Express, VISA, and MasterCard.
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Photography
Wine photography on this website is for illustrative purposes and may not be indicative of the bottles you actually receive, especially old wine vintages. All other photographs and photography on this website, unless clearly indicated to the contrary, are subject to the copyright ownership of Tetbury Wines Limited and may not be reproduced in any format and in any circumstances without our prior written consent.
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Security
We use cookies on our website. To learn more about cookies, how we use them on our site and how to change your cookie settings please view our Cookie Policy. By continuing to use this site without changing your settings, you consent to our use of cookies in accordance with our cookie policy.
We will not fulfil any order that fails our checks, or on the advice of our third party payment provider, the issuing bank, or the cardholder. If an attempted order is shown to be fraudulent, we will inform the police.
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Tetbury Wine Mailing List
If you are interested in receiving our newsletters and information regarding our Tastings, please sign up for our mailing list. You can join the mailing list by entering your email in the "Contact Us" section and clicking "send".
You may cancel at any time by contacting us and clicking "unsubscribe" at the bottom of the emails you are receiving.
- See our Privacy Policy below.
Privacy Policy
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Tetbury Wines Limited is registered as a 'Data Controller' on the public Register of Data Controllers as maintained by the Information Commissioner. The General Data Protection Regulation (the "GDPR") sets a high bar for global privacy rights and compliance. The GDPR regulates, among other things, how individuals and organizations may obtain, use, store and eliminate personal data.
Please read this policy carefully as it sets out how we use your personal information. If you have any questions about this policy, please contact us at shop@tetburywines.co.uk or on +44 (0) 1666 846191 before using this website.
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.
What Information do we collect?
In general, you can use this website without giving us any personal information. If you are one of our anonymous visitors, please bear in mind that we may still record:
- the areas of the website that you visit; and
- information about your computer, such as which browser you are using, your network location, the type of connection you are using (e.g. broadband, ADSL etc).
We do this by using cookies (although the information we gather through our cookies remains anonymous so we cannot tell who you are).
Once you register or log in through this website we will know who you are and your activities on this website and information about you will be recorded on our systems. This information includes your name, address, phone number and email address. We will use this information to provide the products and services requested, maintain our product records and, if you agree, to send you marketing information.
If you register for our newsletter, we will add you to our client/contact database. We typically ask you for:
- your name;
- your email address; and
- the product area(s) that you are interested in receiving information about.
This helps us to design our email communications so that we only send you information that you have requested and/or is relevant to you.
Once you are on our client/contact database, we may also record details of any:
- mailing lists you have subscribed to or unsubscribed from;
- mailings (including event invitations) we have sent you;
- hyperlinks you have followed in our marketing email messages; and
- event invitations you have replied to and events you have attended.
If you communicate with us via any of our Contact Us forms, depending on the nature of your enquiry/request, we may, if you agree, add you to our client/contact database.
From time to time, we may ask you (by email) to review your contact details and mailing list preferences and update them as necessary. This not only helps us to keep the contact information we hold about you up-to-date, it also ensures that we only send you information that you have requested and/or is relevant to you.
You can also update your contact details and mailing preferences or unsubscribe from our mailings altogether at any time.
If you submit a query, we will retain your details for the purposes of responding to your enquiry. The details of your enquiry will be deleted from our systems in a timely manner.
Some information is required information but other information is optional and if you don't want to give it to us, that is fine, however, the additional information will help us to improve our service to you.
What do we do with the information we collect?
The main reason we use this information is to provide you with our products and services (whether available via the website or offline). We also use the information for:
- internal record keeping
- product and service delelopment
- answering your queries
- market research
- marketing our own products and services to you
In this regard:
Direct Marketing
We would like to provide you with information about Tetbury Wines Limited and our products and services, and other information that we think you may find interesting. We may send you such information by post, or by email if you agree.
If at any time you change your mind and do not want your information used for direct marketing purposes please contact us at shop@tetburywines.co.uk or on +44 (0) 1666 846191.
Email Marketing
We would also like to provide you with information by email. Once you consent, we may send you information on our products and services by email.
If the reason you have given us personal information is to receive email information from us, we will continue to provide this information by email unless you ask us not to do so.
In every marketing email message we send you, we will give you the opportunity to update your contact details and mailing list preferences or unsubscribe from our mailings altogether.
If you decide at any time that you no longer wish to receive marketing emails from us, please either follow the unsubscribe link in one of our marketing email messages or contact us at shop@tetburywines.co.uk or on +44 (0) 1666 846191.
Who do we share this information with?
Your personal information will be shared amongst members of Tetbury Wines Limited. We may share your personal information with organisations acting on our behalf who will only use the information to provide that service.
From time to time we host joint events with other corporate organisations. To avoid duplication it is sometimes necessary to compare our respective invitation lists.
In some circumstances, we may have to disclose your personal information by law, because a court or the police or other law enforcement agency has asked us for it.
How to get copies of or amend the information we have collected?
You may request details of the personal information that we hold about you. If you would like a copy of the information held about you please write to:
Tetbury Wines Ltd 25 Church Street Tetbury GL8 8JG
or email us at shop@tetburywines.co.uk or by telephone +44 (0) 1666 846191.
Under the GDPR, you have the right to be forgotten and have all your data deleted, the right to object and prohibit certain data uses, the right to rectification if our information is incomplete or incorrect, the right of access to know what data about you is being processed, and the right of portability to have your personal data transported to another organization. Tetbury Wines Limited will accommodate these rights without undue delay if we are processing your personal data. If you would like to pursue any of these rights at any time, please write or email us as soon as possible.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Linking to other websites
Our website or marketing email messages sometimes include links to other websites which are not within our control. Once you have left our website/marketing email message, we cannot be held responsible for the content of other websites or the protection and privacy of any information that you provide to those websites. You should exercise caution and look at the privacy statement applicable to the website in question.
Cookies
Like many other websites, we use cookies on our website for all sorts of useful things. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser, and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can improve your experience of using a website, for example, by remembering your preference settings and tracking your use of a website so that it can be improved to meet your needs.
Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.
Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie consists of a text file sent by a web server to a web browser, which will be stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
How we use cookies
Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies.
We may use the information we obtain from your use of our cookies for the following purposes:
- to recognise your computer when you visit our website
- to improve the website's usability
- to analyse the use of our website
- in the administration of this website
- to personalise our website for you
Third Party Cookies
When you use our website, you may also be sent third party cookies.
Our advertisers or service providers may send you cookies. They may use the information from your use of their cookies:
- to track your browser across multiple websites
- to build a profile of your web surfing
- to target advertisements which may be of particular use to you
In addition, we use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html
Blocking Cookies
Most browsers allow you to refuse to accept cookies. For example:
- In Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.
- In Firefox you can block all cookies by clicking "Tools", "Options", and un-checking "Accept cookies from sites" in the "Privacy" box.
- In Google Chrome you can block all cookies by clicking "Tools Menu", "Options", "Under the Hood", and under "Cookie Setting", select "Block All Cookies".
Blocking all cookies will, however, have a negative impact upon the usability of our website, along with many other sites.
Deleting Cookies
You can also delete cookie already stored on your computer
- In Internet Explorer, you must manually delete cookie files
- In Firefox, you can delete cookies by, first ensuring that cookies are to be deleted when you "clear private data" (this setting can be changed by clicking "Tools", "Options" and "Settings" in the "Private Data" box) and then clicking "Clear private data" in the "Tools" menu.
- In Google Chrome, you can delete cookies by clicking "Tools menu", "Options", "Under the Hood", and under "Privacy" section, select "Show Cookies". A new window should open called "Cookies", in here you can see all of the cookies within your Google Chrome Browser. Click on "Remove All" to remove all traces of cookies. If you wish to only remove a certain cookie, simply highlight and click "Remove".
However, doing this may have a negative impact on the usability of our website and others.
Contact Us
This website is owned and operated by Tetbury Wines Limited. If you have any questions about our cookies or this cookie policy, please contact us by email on shop@tetburywines.co.uk .
You can get in touch with us via phone, email or drop into our shop in Tetbury.
Call Us: Tues-Sat 10am to 5pm